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Delivery Manager

Full Time
VIC, Melbourne
Posted on 25.08.2017
  • Work for a reputable Fintech Organisation
  • Melbourne CBD location
  • Previous experience within Digital Agency environment preferred



Fintech org | Melb CBD | Lead delivery of a portfolio of merchant-facing projects and ops initiatives: integrations, migrations, upgrades etc.

Melbourne

Seeking a competent eCommerce Delivery manager with a Digital Design Agency (eCommerce) background to work for a leading Fintech Organisation in Melbourne CBD on a permanent basis!

YOU WILL

Lead complete delivery of a rolling portfolio of merchant-facing projects and operational initiatives; including integrations, migrations, upgrades and other service-deliveries.
THE TEAM
This role sits within Platform Integrations, which is a blended team comprising of developers, testers and managers working without silo. The team's function is to manage service delivery to merchants following a handover from sales. This includes a merchant-facing stream of onboarding, migrating, upgrading and supporting and a platform-delivery stream of certifying, upgrading and supporting.

Platform Integrations has a cross-functional mandate serving as a bridge between multiple stakeholder groups. This includes sales, product, risk, technology and operations (Internally) and merchants, platform providers, agencies and delivery partners (Externally).


ESSENTIAL SKILLS AND ATTRIBUTES

  • 3 - 5 years of experience in a multi-project / multi-customer environment is a must!
  • The ideal candidate will be from a digital or software development agency, a software platform vendor, or in some comparable account management or coordinator capacity with customer-facing responsibility
  • Demonstrable track record of successful project management and operational management(support items, troubleshooting, service delivery)
  • Experience in problem-solving, issue resolution, information collection, directing and leading diagnosis, decision-making and stakeholder communication
  • Prior experience with ecommerce, POS, ERP, CMS or reporting
  • Some familiarity with platform management processes - environments, testing, release management, deployments
YOUR RESPONSIBILITIES
Delivery
  • Identify, mitigate and address obstacles to delivery completion - internally and externally.
    Balance and manage competing priorities for delivery employing good judgment to resolve conflict
  • Serve as owner of the complete delivery of an allocated set of projects, initiatives and tickets
  • Schedule and coordinate activity of other team members in managing delivery
  • Partner with and coordinate activity of external delivery partners, where required.
Leadership
  • Assume proactive ownership of the business processes, templates and associated assets in use including improving, revising, replacing as required
  • Build and invest in relationships with other departments to operate as an effective cross-functional generalist
  • Continually identify opportunities for improvement both operationally and in terms of internal and external quality of output
Communication
  • Produce accurate, timely and standardized updates on the statuses of projects, initiatives and tickets that provide a balance clarity and detail
  • Deploy and tailor communication style to suit the audience group as per internal and external stakeholder needs
  • Continually communicate with relevant stakeholder groups to manage delivery expectations

This is a well-known and well respected Fintech organisation in Melbourne CBD.
Your previous experience as a eCommerce Delivery Manager in a Digital Agency environment will put you in good stead for this position!

Apply now by sending your CV/ Cover letter in word format and one of our consultants will give you a call to have a confidential discussion.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Kenny Nerlekar on 03 8680 4202. Please quote our job reference number: 200170877.

Reference Number: 200170877_1

Contact Details:

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