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Continuous Improvement Lead

Full Time
NSW, Sydney
Posted on 08.02.2017

Drive continuous improvement initiatives across Customer Experience
Leading Telecommunications company with excellent senior stakeholder exposure
$150K + to $160K + Super | Macquarie Park | 12 month FTC

Key responsibilities for the role include:

  • Demonstrating and leading a mindset and commitment to continuous improvement across the Customer Experience team through use of metrics, Lean Six Sigma tools and techniques to continually improve processes with a view of creating better business and Customer outcomes.
  • Identifying and leading various projects and initiatives that will drive customer value through process improvements across Customer Experience
  • Providing organisational and team development through training, teaching, coaching and mentoring of a team of Black Belts
  • Developing project metrics to record and report the impact, including financial impact, of service processes to the customer experience.
  • Deploying process improvement tools and methodologies across the Customer Experience team
  • Providing training and mentorship in delivering Six Sigma training to direct reports
  • Assisting with organisational change management as it relates to process improvement

To be successful in this role you will be able to demonstrate:

  • Bachelor's degree in Business, Engineering, Quality or related discipline
  • Proven experience in a Continuous Improvement role
  • Six Sigma Black Belt certification
  • Previous experience managing a team
  • Demonstrated ability to lead and develop a vision and strategy for process improvement through various initiatives
  • Proven ability to integrate and apply solutions for quality performance and continual improvement, both breakthrough and systematic throughout the organisation.
  • Excellent communication (written and verbal) skills

How to Apply?

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