Jobs on CIO.


ITSM Specialist - ServiceNow

QLD, Brisbane
Posted on 14.07.2017
899.00 -> 900.00 per day

3 month contract - likely extension
Immediate start
Large Corporate

Immediate start for a hands-on ITSM Specialist/Architect across ServiceNow to join a large multinational corporate:


    • Detailed technical architecture analysis, design and direction on development activities

    • Experience with the full suite of ITSM modules, including Asset Management & CMDB

    • Provides end to end ServiceNow product architecture.

    • Identifies gaps between architecture and vendor solution implementation.

    • Provides expertise in technical knowledge, methodology and framework, data integration and data flows, ServiceNow Architecture, and software development and coding.

    • Works with IT Service Management Process Owners to understand workflow process and translate designs to prototypes.

    • Provides a GAP Technical Evaluation of requested functionality and OOB (out of the box) functionality.

    • Performs solution walkthroughs with Process Owner(s) and testing team/s.

    • Evaluates ServiceNow changes (upgrades, patch fixes) and ensures alignment with product strategy and roadmap.

    • Identifies opportunities to improve the product offerings from a quality, controls & capabilities perspective while also defining best practices.

    Demonstrated Experience

    • Subject Matter Expert (SME) in ServiceNow architecture
    • 5+yrs experience
    • Experience in IT Service Management (ITSM) systems, processes & tools
    • 5+yrs experience
    • Proven success working in Enterprise level ITSM projects.

    • Knowledge and understanding of ServiceNow software architecture principles as they apply to solution and application architectures, specifically for portals, web sites and systems integration projects.

    • Thorough understanding of ITIL best practices and common IT Service Management processes


    • Java Development as it pertains to ServiceNow MID Servers

    • AngularJS and/or JavaScript development experience

To submit your application, in strict confidence, please apply online using the appropriate link below quoting Ref No: 4A/18207

Your interest will be treated in the strictest of confidence


How to Apply?

Click on the link below

Click here for more information about this job

Jobs you may also be interested in ...

Market Place