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ITSM Specialist - ServiceNow

Temporary
QLD, Brisbane
Posted on 14.07.2017
899.00 -> 900.00 per day

3 month contract - likely extension
Immediate start
Large Corporate

Immediate start for a hands-on ITSM Specialist/Architect across ServiceNow to join a large multinational corporate:

Responsibilities:


    • Detailed technical architecture analysis, design and direction on development activities

    • Experience with the full suite of ITSM modules, including Asset Management & CMDB

    • Provides end to end ServiceNow product architecture.

    • Identifies gaps between architecture and vendor solution implementation.

    • Provides expertise in technical knowledge, methodology and framework, data integration and data flows, ServiceNow Architecture, and software development and coding.

    • Works with IT Service Management Process Owners to understand workflow process and translate designs to prototypes.

    • Provides a GAP Technical Evaluation of requested functionality and OOB (out of the box) functionality.

    • Performs solution walkthroughs with Process Owner(s) and testing team/s.

    • Evaluates ServiceNow changes (upgrades, patch fixes) and ensures alignment with product strategy and roadmap.

    • Identifies opportunities to improve the product offerings from a quality, controls & capabilities perspective while also defining best practices.



    Demonstrated Experience


    • Subject Matter Expert (SME) in ServiceNow architecture
    • 5+yrs experience
    • Experience in IT Service Management (ITSM) systems, processes & tools
    • 5+yrs experience
    • Proven success working in Enterprise level ITSM projects.

    • Knowledge and understanding of ServiceNow software architecture principles as they apply to solution and application architectures, specifically for portals, web sites and systems integration projects.

    • Thorough understanding of ITIL best practices and common IT Service Management processes



    Desirable:


    • Java Development as it pertains to ServiceNow MID Servers

    • AngularJS and/or JavaScript development experience



To submit your application, in strict confidence, please apply online using the appropriate link below quoting Ref No: 4A/18207

Your interest will be treated in the strictest of confidence

SK95109A

How to Apply?

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