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IT - OTHER

Systems Engineer

Full Time
Other
Posted on 14.07.2017
10% KPI Bonus

Responsibilities:

  • Instilling ownership and accountability within the team
  • Extensive experience working with SCCM.
  • Expert in Azure and AWS.
  • Work to identify root cause issues within client environments
  • Facilitating technical training, workshops and coaching sessions at both individual and group level.
  • Direct and advise technical staff with particular emphasis on change controls, quality assurance, problem solving, system testing and documentation.
  • Assist Support Engineers and Service Delivery Managers with procedural and technical questions in an open and constructive manner.
  • Initiate ideas/actions and engage all points of contact to drive quality improvements within the team.
  • Proactively reviewing clients open jobs and provide feedback to support analysts
  • Ensure that reviews of open and assigned calls are completed regularly to help deliver superior customer experience.
  • Assist in performing trend analysis on incidents, drive rectification and minimising customer impact.
Essential Knowledge and Skills
  • Expertise in deploying and managing Microsoft technologies: Windows Servers, Exchange, IIS, SCCM, SCOM, O365.
  • Experience scoping and delivering infrastructure upgrades to on premise and cloud environments.
  • Expertise in virtualization technologies VMWare and Hyper-V.
  • Knowledge and experience in the latest Data Centre technologies and cloud platforms including AWS and Azure: Desirable skills in puppet/chef, python/ruby scripting.
  • Experience working with virtual desktop applications, e.g. Citrix, TS
  • Deep understanding of networking principals. VPN, IPsec, TCP IP and Routing skills
  • Demonstrated PowerShell scripting skills and exposure to Linux
  • Experience in system monitoring and reporting tools
  • Extensive experience in a Service desk environment providing support using a call management system.
  • Minimum 6+ years as a Support Engineer (L3) in a large organisation
Abilities
  • The ability to work well in a team.
  • A proactive approach to managing IT.
  • A strong focus on customer service.
  • A genuine interest in resolving IT issues with users at all levels of the organisation
  • An excellent work ethic that will inspire confidence in management
  • The discipline to work with minimal supervision.
  • An understanding of the importance of time-sheeting and call logging standards and a willingness to put that into practice.
  • Strong verbal and written communication skills

How to Apply?

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Contact Details

Contact Name: William Arthur

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