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Digital Technology Manager

Full Time
VIC, Melbourne
Posted on 07.07.2017
AUD 160000.00 -> 160000.00 Per year

Project Manage design & build of LMS and related products
Work for a market leader in eLearning and LMS
Permanent | Apply Today!

Project Manage design & build of LMS and related products

Work for a market leader in eLearning and LMS

The purpose of this role is to manage the relationships and projects across clients and provide superior levels of client support, project management, communication and documentation, including the management of the customer support function.

The role:

    • Project manage the design and build phases of Learning Management Systems and tools including developing and managing the process from pre-sales to activation;

    • Acting as the central point of contact within the business for all clients and maintain day-to-day knowledge of all plans, activities and the status of projects and issues involving clients hosted environment;

    • Planning and managing projects involving client's infrastructure for scalability, optimal performance, and growth in coordination with clients and all elements within the business;

    • Coordinating with internal sales staff, Operations and CEO;

    • Designing and implementing testing and /or staging in coordination with client as necessary for testing and upgrade planning purposes;

    • Managing the client support facility, including ensuring regular reports which include usage;

    • Coordinating and facilitating regularly scheduled project and status update meetings with clients;

    • Developing detailed escalation process, operations handbook, infrastructure test and implementation plans;

    • Documenting and providing monthly reports to clients in infrastructure design, hardware inventory, monitoring and management infrastructure, change managements logs and other relevant material;

    • Providing timely and detailed reports of infrastructure changes, service outage, or degradation of services, and issues resolution;

    • Manage an International team in Australia and off shore teams;

    • Resourcing large scale enterprise projects.

    About you:

    • Experience working with Agile methodologies

    • E-learning / LMS industry experience

    • Proven track record in Product Management / Project Management / Implementation Management / Operations Management & Strategy (envisioning, defining and releasing new product and features)

    • Well-developed networking and relationship development skills

    • Trained in products and/or project management best practice, procedures and tools ( PMP, Pragmatic Marketing Certified, etc.)

    • Experience managing clients in a hosted environment

    • Demonstrated ability to lead a technical team and manage multiple resources in a high-interrupt environment.

    • Demonstrated leadership capability and experience managing small teams

    • Excellent written and verbal communications skills


Tertiary qualification in a related discipline

Demonstrated experience in a similar role

How to Apply:

To submit your application, please click Apply Now! For a confidential discussion, please contact Sebastian Kowaleczko at Hudson in Melbourne on 03 9623 6776

How to Apply?

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