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Application Support

Full Time
Posted on 14.07.2017
Attractive package

My Client is looking for a dynamic Application Support resource to join their tight-knit team that supports approximately 100 applications. Please note that is not so much a phone based support role, but more working through and troubleshooting issues that come up with the applications that they support.
You will need to have:

  • Demonstrable Application Support experience and follow through on application issues end to end
  • Experience working with or part of an Automotive Dealership or their applications
  • Troubleshooting level 2-3
  • Microsoft knowledge - Server Log in/Schedules/ Errors. - Basics
  • Can do Attitude
You will be responsible for:
  • Logging all contacts (feedback, incidents, requests for service & request for information) received via telephone, email, internet and fax within the Incident Management System
  • Providing initial diagnosis and resolution of service calls from customers
  • Providing initial work around to restore service to customer
  • Liaising with product specialists to ensure service calls are resolved within agreed service targets
  • Updating Incident Management System with comments, Internal and/or Customer as required
  • Track the progress of the incident to ensure service is restored within the agreed targets
  • Regularly update open incidents with appropriate comments to reflect actions and progress
If you think you match this requirement then apply below!

How to Apply?

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Contact Details

Contact Name: Megan Henderson

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