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Case Study | Bankwest: Technology Innovation the main driving force for customer satisfaction

Case Study | Bankwest: Technology Innovation the main driving force for customer satisfaction

Banks – and other financial services organisations – face significant technological challenges when it comes to implementing change. They operate within a highly regulated industry, where security and maintaining the integrity of customer data is of paramount importance. At the same time banks face a mandate from the end users; they want the same convenience and quality customer experience they receive through service providers from other verticals. Read more about how Bankwest overcame a number of challenges to become an industry leader in using technology solutions to enhance the customer experience

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