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Whitepaper

The state of support services: 2015

The state of support services: 2015

A client survey reveals that customers now want more options from their support providers and are also more inclined to stay with their current provider if the level of customer support caters to expectations.

Find out why service providers should be focusing on analytics to drive performance improvements to provide a well-rounded proactive approach to support client needs, why it's important to introduce mechanisms for end users to share user experiences and why leveraging on this information is key to implementing change.

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