Cloud benefits for ITSM service management

Cloud benefits for ITSM service management

The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. This whitepaper looks at: the reasons service delivery via the cloud can adversely affect IT’s ability to meet an organisation’s needs, why the market has been and will continue to be inundated with a plethora of ITSM vendors creating solutions dedicated to supporting cloud-based service management, which benefits an organisation can achieve by moving to a cloud-based environment

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