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Stories by Meridith Levinson and Richard Pastore

Seeing Is Believing

Transparency, the let-it-all-hang-out style of IT management, isn't scary; it's empowering. It's what is freeing IT up to be more competitive, effective and resourceful. Three case studies demonstrate how service-level agreements, chargeback and the Balanced Scorecard help create transparency and better align IT with the business

Written by Meridith Levinson and Richard Pastore09 Aug. 05 11:10

Why You Keep Score

BNSF Railway uses the Balanced Scorecard to prove IT's value and to create synergy with business strategy

Written by Meridith Levinson and Richard Pastore09 Aug. 05 10:39

Market Place

Computerworld
ARN
Techworld
CMO