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Stories by Paul Glen

Fear: The Great De-motivator

With the job market tanking, vendors laying off staff, and IT departments cutting contractors, employees and projects, IT managers, at best, are going to be under a lot of pressure to improve productivity.

Written by Paul Glen02 Dec. 08 11:47

How to make your people accountable

"How do I make my people more accountable?" As a management consultant, I get this question all the time. In fact, I'd have to say that in general, making people more accountable is one of the top aspirations of technical managers. So it's worth answering the question here are simply as I can.

Written by Paul Glen30 Sept. 08 14:21

The project's over: now what?

How you manage the inevitable letdown after an intense, creative project determines whether you'll keep or lose your best people.

Written by Paul Glen16 June 08 17:00

Wildfires and Rogue Users

What percentage of IT departmental time is devoted to rescuing the intransigent?

Written by Paul Glen13 Nov. 07 11:30

So you want to be a manager

As the seasons change, my thoughts often turn to the future. One of the common questions for IT professionals thinking about the future is whether to pursue a career in management.

Written by Paul Glen02 Oct. 07 09:33

How to cope with a managerial meltdown

We've all seen it happen. Self-destruction. Career-limiting behaviour. Professional suicide. Some previously normal and capable IT manager suddenly starts acting strangely and destructively. He figuratively sets his hair on fire and runs around the building screaming of cabals at the top of his lungs. And we all stand by, watching the slow-motion train wreck, shaking our heads and whispering yet not knowing what to do.

Written by Paul Glen05 March 07 14:00

Managing expectations

At some point in every IT professional's career, he realizes that the secret to having happy customers is not fulfilling their every wish and desire but keeping their expectations reasonable. Low expectations are the secret to satisfaction, if not happiness.

Written by Paul Glen28 May 07 14:52

Managing Expectations

At some point in every IT professional's career, he realizes that the secret to having happy customers is not fulfilling their every wish and desire but keeping their expectations reasonable.

Written by Paul Glen29 May 07 11:31

Opinion: It's Time to Invest in Leadership

It's definitely coming. I'm starting to hear the whispers, the talk. It reminds me of the days when we were discussing Y2k but not yet doing anything about it.

Written by Paul Glen09 Jan. 06 11:09
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