Stories by Paul Glen

IT careers: Should you leave?

Ask yourself a couple of key questions before quitting the job you have.

Written by Paul Glen07 June 17 06:59

‘So, what do you do?’

Your happiness can be affected by how closely you identify with what you do for a living.

Written by Paul Glen11 May 17 21:00

To up your value, be a master of time

Whether you are an IT manager or an individual contributor, there's one thing you can always do to increase the value you provide to your organization, get yourself noticed and increase the likelihood that you'll get a promotion. It doesn't matter whether you want to stay technical or move in a managerial direction. It doesn't matter whether you are just starting your career or are a veteran. At every level of every organization, the ability I'm talking about is always in short supply.

Written by Paul Glen14 July 15 04:56

What it's like to be your user

Nearly everyone in IT has, at some point, been in support. Even if you never worked on a help desk, you probably had to support an application, infrastructure, or at least your mother's desktop machine. No matter who you are, you've been on the receiving end of phone calls from people asking for technical help.

Written by Paul Glen12 June 15 03:16

The measures of a manager

In my years as an IT management consultant, I've had the opportunity to ask one simple question of a wide variety of managers -- seasoned and new, at large organizations and small; in the private sector, government and educational settings; and in numerous countries around the world. And the answers have been remarkably consistent, with rare exceptions.

Written by Paul Glen12 May 15 07:19

IT is the doctor

I've been privileged to meet IT professionals around the world, and I'm always struck by their many fine qualities. One of the most common of these is the desire to help others. As a group, IT people believe in progress and hold that technology can be an important part of making people's lives better. At work, we like to see that our products contribute to the efficiency, effectiveness and happiness of users and consumers.

Written by Paul Glen13 March 15 00:52

5 minutes a week to advance your career

The New Year is always a good time to reflect on your career: where you've been, where you're heading, and where you'd like to go. It's also the traditional time for people like me -- industry analysts, pundits and consultants -- to tell you what hot skills you'll need to develop to advance your career in the next year. Of course, if developing your career were really that simple, every reader would be the CEO of a company by now.

Written by Paul Glen20 Jan. 15 05:31

The workplace will never be a democracy

One of the most persistent ideas I've heard in my decades in IT is that we geeks want democracy at work. Surprisingly, I've heard it from managers and executives as often as I have from front-line geeks.

Written by Paul Glen11 Dec. 14 07:28

When your boss won't listen to you

There's little that's more frustrating at work than trying to tell your boss something important and realizing that she's not listening. You may have a great idea about how to serve your constituents. You may be telling her that her instructions make no sense. Or you may be warning her that her approach will destroy a project. Regardless of the context, when you see her failing to focus on what you say, you're left feeling dismissed, disrespected and powerless.

Written by Paul Glen18 Nov. 14 02:26

Two little words that destroy your credibility

We techies have a hard time building and maintaining credibility with our stakeholders. High expectations are hard to manage. Bugs happen. And we get blamed unfairly for all sorts of things that are out of our control.

Written by Paul Glen24 Sept. 14 19:11

Paul Glen: You can't wear the manager and developer hats at the same time

Here's something that never works out well: A small project comes along, one that doesn't necessarily need a full-time project manager. So it's decided that one of the developers on the project can double as the project manager. After all, who better understands what needs to be done than the developer?

Written by Paul Glen01 Sept. 14 17:39