Last year, David Saul, executive vice president and CIO of commercial insurer Zurich North America, pulled a dozen IT staffers away from their daily tasks to combat a virus that was attacking the company's firewalls. They did a good job limiting the damage, but it took two days - two days in which other work did not get done. Next time, Saul hopes to be ready to respond before a threat surfaces. "We want to be in a safety zone that doesn't require that kind of immediate mobilisation," he says.
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