Stories by Meg Mitchell

Researchers at Xerox PARC developed a knowledge-management system to help service technicians discover and solve problems on the road. Xerox may have trouble at the top, but it's learning to manage knowledge from the bottom up.

How one CIO became a key player for his executive team

How this 102-year-old manufacturing company came to see its customers in a whole new light

One law firm strives to transform scattered file cabinets into an online knowledge-sharing system

Move over, caffeine and nicotine; there's a new addiction in town. Canadian career self-management expert Barbara Moses suggests that the latest bad habit to hit turn-of-the-century society is busyness.

Harvard Business School's F Warren McFarlan on enterprise business value

Column: Enterprise: Learning Curve; Knowledge management is a critical part of doing business in today's economy.

Talk about biting the hand that feeds you. A study by The Hackett Group predicts that the finance function will undergo a fate similar to communism in Russia, largely because of the very technology that helped put finance on the map in the first place.