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Stories by Bob Mathers

Payback Time for ITIL

A vast majority of executives involved in ITIL projects believe that the guidelines have produced benefits; however, few can quantify those gains in terms of cost savings or quality improvements. As a result, many are questioning their investment in the best-practice guidelines.

Written by Bob Mathers18 March 09 09:55
Computerworld
ARN
Techworld
CMO