Most people fear automation. Since the beginning of the Industrial Revolution, the "A-word" has conjured up rebellion by those who are vulnerable to replacement by machines. When you automate a job, there is a high likelihood that the machinery will reduce dependence on human interaction and may even eliminate the need for humans altogether. In the future, some IT roles will diminish in numbers and possibly disappear altogether -- but service management and automation will always need innovators and leaders.
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