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Stories by Ashley Verrill

3 Lessons Learned From a Failed Customer Feedback Test

Things didn't go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers' guide . The goal was to see how the features worked in a real-life setting. However, we discovered that testing customer service software in a real-life setting involves more than simply installing and using. It requires a certain amount of planning, and there were several key issues we realized we should have addressed before beginning to test.

Written by Ashley Verrill11 June 13 15:13
Computerworld
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