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Stories by Bryan Hood, solution engineer for remote support software provider Bomgar

5 ways the help desk may be hurting you

Aptly named, a company's help desk is primarily focused on resolving technology issues so the business as a whole can function successfully. Despite the best of intentions, however, help desks can put the company at risk by using legacy tools, shared passwords and incomplete security practices.

Written by Bryan Hood, solution engineer for remote support software provider Bomgar08 Feb. 13 20:58

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