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Stories by Dan McMahon and Laurie Hathaway, Pace Harmon

A competency-based maturity model to reduce ITIL adoption risks

As large enterprises search for solutions to get the most out of their outsourcing vendors, many are turning to operational frameworks like Information Technology Infrastructure Library (ITIL) to improve the effectiveness of IT service delivery.

Written by Dan McMahon and Laurie Hathaway, Pace Harmon10 Feb. 11 08:29

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