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Stories by Alan S. Kay

Reaching Out For Help

Support calls cost money, so why not let customers help themselves.

Written by Alan S. Kay05 Oct. 99 10:05

Feature: New Products and Staying Ahead of the Curve

Channel sales partners are as important as they are challenging. By extending a company's reach beyond those customers who buy directly or off the retail shelf, these partners are vital to maintaining revenues and gaining competitive market share. Consequently, it's no surprise that companies are increasingly investing in their relationships with value-added resellers (VARs) and other partners.

Written by Alan S. Kay06 July 99 10:00

EMERGING TECHNOLOGIES : Handhelds Reach Out

While you weren't looking, personal digital assistants made the transition from personal productivity tools to business productivity tools.

Written by Alan S. Kay23 Nov. 98 12:36

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