Business users are increasingly demanding the same simple tools and devices they use in their personal lives to be available in the workplace. They are looking beyond email and instant messaging to social networking tools in an effort to enhance their business productivity and connect with their peers. Gartner predicts that by 2014, social networking services will replace email as the primary vehicle for interpersonal communications for 20 per cent of business users. And for many, mobile devices have already replaced PCs as the primary mode for working and interacting with others.
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