Stories by Stephanie Overby

How IT outsourcing customers should prepare for HPE-CSC

The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.

Written by Stephanie Overby08 July 16 21:00

How to contract for outsourcing agile development

The buttoned-up contracting approaches used for traditional software won’t work for outsourced agile projects. Here’s how to implement different protections for agile development agreements.

Written by Stephanie Overby01 July 16 21:00

Why your outsourcers’ cost of living adjustments don’t work

Cost of living prices increases are intended to keep IT outsourcing staff happy and working hard on your account. However, only a fraction of the money makes it into the pockets of those workers. Here are three ways to fix that.

Written by Stephanie Overby03 May 16 23:36

Opportunities and risks in 5 global outsourcing locations

A look at some of the key trends impacting IT and business process outsourcing locations around the globe—from U.S. veterans entering the IT outsourcing talent pool to currency fluctuations in China and Latin America to the geopolitical situation in Ukraine.

Written by Stephanie Overby08 April 16 20:54

Mobile-only banking startup bets on bots

Companies are implementing artificial intelligence technology for customer service. Here’s a look at how Atom Bank is incorporating WDS Virtual Agent software from Xeros into its mobile app to solve customer issues.

Written by Stephanie Overby05 April 16 21:00

Should you outsource vendor management?

Outsourcing the management of outsourcers has been a controversial approach in the past, but the increased demands of IT service management may be too much for some IT groups to handle themselves.

Written by Stephanie Overby22 March 16 00:26

IT outsourcing customers cling to cost-savings mindset

IT leaders continue to focus on cost containment with their IT service deals, but in today’s business environment companies will have to spend money to save money, according to KPMG’s David Brown.

Written by Stephanie Overby16 March 16 04:54

How captive centers can drive digital transformations

The majority of global in-house centers are in the early stages of digital service delivery maturity, but they’re poised to bring greater value to enterprise transformation.

Written by Stephanie Overby23 Feb. 16 04:52