Stories by Stephanie Overby

IT Outsourcing Activity Remains Sluggish in 2010

The outlook for the IT outsourcing market is not unlike the outlook for the economy as a whole: It's "unusually uncertain," to use U.S. Federal Reserve Chairman Ben Bernanke's words.

Written by Stephanie Overby23 July 10 00:59

How Citigroup Tackled a Global Network Overhaul in One Year

As the financial crisis unfolded in 2007, executives at Citigroup, an $80.2 billion company, announced a far-reaching restructuring that included cutting some 17,000 jobs, aiming to trim $2.6 billion in expenses in a year.

Written by Stephanie Overby22 July 10 06:40

IT outsourcing: How to save money after the first year

You can't blame IT outsourcing customers for breathing a sigh of relief as they enter the second year of an IT services contract. The transition is over and steady state begins.

Written by Stephanie Overby16 July 10 02:28

9 questions to consider before insourcing outsourced IT

Insourcing - the process of bringing back in-house IT work that had been outsourced - is in style. Bob Mathers, principal consultant with Compass Management Consulting, points to recent high-profile IT and business process outsourcing initiatives that were brought back inside Chrysler, Delta Air Lines, Barclays and AT&T as evidence of the insourcing trend.

Written by Stephanie Overby02 July 10 07:08

Offshoring: 25 Most Dangerous Cities for Outsourcing in 2010

The annual survey of offshore outsourcing location risk, conducted by the Datamonitor Group asked respondents to rank cities on various perceived threats and weaknesses, including geopolitical risk, terrorist threats, climate concerns, legal maturity, environmental waste and pollution, IT and telecom infrastructure security, and crime rates.

Written by Stephanie Overby11 June 10 09:32

Prison Labor: Outsourcing's 'Best Kept Secret'

When word spread earlier this month that an Indian IT services company planned to set up a 200-person business process outsourcing unit in an Andhra Pradesh jail , it wasn't long before the snark began flying. Are captive centers on the rebound? Imagine the low attrition rates! Inmates working for banks—what could possibly go wrong?

Written by Stephanie Overby28 May 10 02:06

Take On Leadership Challenges For a CIO Role

Ask Paul J. Capizzi about his career plans and he'll tell you, "I'm taking the stairs, not the elevator." It's an unlikely admission from the fast-talking New Yorker, who, at 36, has already risen to the number-two spot in IT at insurer SBLI USA.

Written by Stephanie Overby07 May 10 06:06

IT outsourcing: 3 reasons your vendor won't innovate

Internal IT organizations choose to outsource for any number of reasons: to cut costs, improve service, increase efficiency. Increasingly, they're seeking innovation from their IT outsourcing partners, even though many don't have a clear picture of what innovation means in the context of outsourcing. Consequently, those IT departments are not getting much innovation from their service providers.

Written by Stephanie Overby06 May 10 06:28

How to Negotiate a Better Cloud Computing Contract

The typical cloud computing contract can look downright simple to an experienced IT outsourcing customer accustomed to inking pacts hundreds of pages long that outline service levels and penalties, pricing and benchmarks, processes and procedures, security and business continuity requirements, and clauses delineating the rights and responsibilities of the IT services supplier and customer.

Written by Stephanie Overby23 April 10 05:20

How IT Outsourcing Customers Can Test Cloud Computing

Aspects of cloud computing have been available to-and rejected by-IT outsourcing customers for years, from hosted applications to on-demand hardware support. But as the breadth of the cloud has expanded to include a growing number of software-, platforms- and infrastructure-as-a-service offerings that can be quickly deployed as needed with low management overhead and little vendor interaction, the temptation to move away from traditional IT services provisioning is mounting.

Written by Stephanie Overby20 April 10 06:08

Deliver a New Product or Service to the Business

There's nothing like having to deliver a new product on a tight deadline for a customer that accounts for a quarter of your company's revenues to put your priorities in focus.

Written by Stephanie Overby20 April 10 06:38

Cloud Computing Shakes Up Traditional IT Outsourcing

For all the vagaries of IT services, traditional IT outsourcing has always been quite tangible--servers, data centers, networks, specifications, man-hours, lines of code. The rise of cloud computing, however, is changing all of that with flexible, asset-free IT services available on an as-needed basis for more aspects of enterprise technology.

Written by Stephanie Overby12 April 10 05:44

Outsourcing: Multi-Billion-Dollar Mega Deals End in Breakup

Ten years ago in IT, Y2K had come and gone without catastrophe, security chiefs were grappling with the ILOVEYOU virus, and the dotcom bubble was bursting. But in the IT services industry, the year 2000 was notable for another reason--it was the year of the giant outsourcing deal.

Written by Stephanie Overby01 April 10 10:02

IT Outsourcing: 9 Signs It's Time to Fire Your Vendor

Breaking up is hard to do. And when it comes to IT outsourcing, it can be expensive and risky, too. But issues with an outsourcer--such as deteriorating service levels, lack of investment, excessive turnover, or even fraud--are potentially even more costly than the actual break-up.

Written by Stephanie Overby25 March 10 08:07

Experience Base: Starting a New Team

The thrill of booting up a team never gets old for Steve Finnerty, Applied Materials' vice president of IT and vendor services and a mentor in the CIO Executive Council's Pathways leadership development program. Good thing. The 40-year IT veteran and former CIO for Kraft Foods, Johnson Controls and JM Huber has headed up no fewer than three big new teams in as many years since joining Applied Materials, the world's largest supplier of manufacturing equipment to the semiconductor, display and solar photovoltaic industries.

Written by Stephanie Overby19 March 10 06:26