Stories by Stephanie Overby

Why IT jobs are never coming back

The combination of more automation, increased offshoring, and better global IT infrastructure has taken its toll on the U.S. IT profession, resulting in a net loss of 1.5 million corporate IT jobs over the last decade, according to recent research from IT consultancy and benchmarking provider The Hackett Group.

Written by Stephanie Overby10 Dec. 10 01:46

Why I outsourced application development to China

Imagine that your company has never done any offshore outsourcing of IT-never even signed a major domestic outsourcing deal. Where in the world would you begin? Probably not China.

Written by Stephanie Overby03 Dec. 10 02:46

Offshore outsourcing: 24 ways to compare India vs. China

For nearly a decade, China has been touted as the biggest threat India's supremacy in offshore outsourcing, and its central government has been funneling money into developing the country's growing IT outsourcing (ITO) industry.

Written by Stephanie Overby30 Nov. 10 04:25

Inside HP's new $1 billion outsourcing plan

HP today revealed further details of its previously announced $1 billion investment in offshore outsourcing, selecting six countries-Bulgaria, China, Costa Rica, India, Malaysia and the Philippines-as its global delivery hubs.

Written by Stephanie Overby11 Nov. 10 01:40

How Wi-Fi and wireless data-sharing cures patients' ills

There are traditional ways to justify a costly IT project-financial return on investment, regulatory compliance, increased productivity. But for Chad A. Eckes, CIO of the Cancer Treatment Centers of America (CTCA), determining the benefit of a technology investment starts with one simple question: Would you want it for your mum?

Written by Stephanie Overby04 Nov. 10 03:04

Contrarian says U.S. needs more H-1B workers

The U.S. federal government is moving in the wrong direction on H-1B visas, states Alex Nowrasteh, an immigration analyst at the Competitive Enterprise Institute (CEI), a non-profit, libertarian public policy think tank that describes itself as "advancing the principles of limited government, free enterprise, and individual liberty."

Written by Stephanie Overby03 Nov. 10 06:06

How assurant solutions saved customers from call centre hell

There's no shortage of technology at work when you call a customer service line, including customer relationship management systems and voice-recognition programs. From the second you dial that toll-free number until the moment the agent answers, a slew of tools is whirring in the background to make the interaction as helpful as possible.

Written by Stephanie Overby29 Oct. 10 06:49

Benchmarking your outsourcing provider on the cheap

For outsourcing customers, benchmarking is billed as the great equalizer. Whether an IT leader is thinking about outsourcing, insourcing IT work performed by a external provider or renegotiating an existing contract, a third-party benchmark can provide pricing data that purports to put the buyer on a level playing field with the giants of the outsourcing industry. In fact, most outsourcing contracts contain a benchmarking clause that grants customers the right to benchmark their deals under certain conditions.

Written by Stephanie Overby15 Oct. 10 09:00

NBC's outsourced: Separating fact from comedy

If you're looking for a dose of reality, chances are you're not tuning in to a television comedy from NBC to get your fix. After all, this is the network that brought us "Friends," that hard-hitting look at what it's like to be young, single and broke in New York City, in which a spaciously and elaborately decorated two bedroom apartment (with balcony), fountain dancing, and a cozy coffee shop on the corner stood in for a basement apartment, turnstile hopping and the greasy deli down the block.

Written by Stephanie Overby24 Sept. 10 02:34

The Impact of the end of traditional IT outsourcing

The traditional IT outsourcing industry will be dead in five years, A.T. Kearney's Arjun Sethi predicted in a recent interview with The culprit? Cloud computing services. Sethi's vision of the future of the IT services industry is quite clear, but he's unsure of the specific implications this industry transformation poses to traditional IT outsourcing customers.

Written by Stephanie Overby18 Sept. 10 01:11

Outsourcing: Brazil blossoms as IT services hub

CapGemini's announcement last week that it would invest $298 million in Brazilian IT service provider CPM Braxis attracted a lot of attention in outsourcing circles. The move will give the Paris-based company a 55 percent stake in CPM Braxis, the option to buy the company outright within three to five years of the close of the deal, and the chance to leapfrog its global competitors already entrenched in the country.

Written by Stephanie Overby09 Sept. 10 02:13

The End of IT Outsourcing As We Know It

Most outsourcing analysts and consultants will tell you that the future of the traditional IT services industry is uncertain.

Written by Stephanie Overby12 Aug. 10 04:20

Don't mess with Texas: Lessons from IT outsourcing disasters

Two weeks ago, the CIO of Texas penned a seven-page letter outlining the chronic failures of the state's nearly four-year outsourcing relationship - a deal the Texas governor had briefly suspended in 2008 citing service delivery problems that he said put the state's agencies in danger.

Written by Stephanie Overby05 Aug. 10 05:04