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Stories by Nadia Cameron

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How Super Retail Group is dealing with digital disruption

Super Retail Group is undergoing big changes as its commitment to the customer extends from its stores to the online world where digital channels dominate the shopping experience.

Written by Nadia Cameron23 April 14 11:04

Trading on customer experience

Self-confessed technologist and ASX Group CIO Tim Thurman has spent his working life striving to bridge the gap between technology and business.

Written by Nadia Cameron14 Jan. 14 10:58

Special report: Navigating the cloud journey

It’s official: Cloud services have hit the mainstream. But there are a host of misconceptions, processes and strategies CIOs still need to traverse in order to truly make the most of on-demand IT.

Written by Nadia Cameron08 Jan. 14 14:34

Banking IT's success on customer behaviour

Westpac CIO Clive Whincup defines technology's role in modern customer service delivery and discusses how rapid change is impacting the role of the CIO.

Written by Nadia Cameron28 Oct. 13 10:00

Why digital natives are changing the face of customer delivery

Organisations looking to successfully deal with the next generation of digital-first customers must quickly embrace new technologies and be willing to innovate products and services in an agile fashion if they’re to retain competitive advantage.

Written by Nadia Cameron13 Sept. 13 12:04

Westpac CIO: Customer experience is core to our technology strategy

The rise of digital, mobile and social media have put customers at the centre of the banking experience, and organisations must align technology innovation with their real-time needs to remain relevant, says Westpac Group's CIO Clive Whincup.

Written by Nadia Cameron03 Sept. 13 12:00

Qantas gets a new CIO after Paul Jones is promoted

Qantas CIO, Paul Jones, has been promoted to executive manager of strategy and planning for Qantas Domestic as part of a series of internal staff changes. The airline's former chief technology officer Luc Hennekens is the new CIO.

Written by Nadia Cameron02 Sept. 13 10:48

Mirvac poaches new CFO from Goodman Fielder

Goodman Fielder (ASX:GFF) is on the hunt for a new chief financial officer after Shane Gannon announced he will quit the post to become the new CFO of property giant, Mirvac Group (ASX:MGR).

Written by Nadia Cameron02 Sept. 13 09:50

Should CIOs and CMOs be interchangeable?

CIOs and CMOs should know enough about each other’s field of expertise to be interchangeable if they’re going to meet the modern needs of a customer-centric organisation, SAS’s global marketing chief claims.

Written by Nadia Cameron22 Aug. 13 15:43

Relinquish control and embrace new concepts: Coca-Cola CIO

CIOs who want to continue managing IT as a kingdom in today’s tech-savvy, fast-paced corporate world will be managing an ever-diminishing realm, according to Coca-Cola Amatil's (CCA) group CIO, Barry Simpson.

Written by Nadia Cameron02 Aug. 13 15:19

Preparing for the future of work and leadership

Successful business leaders of the future don’t have all the answers and embrace authenticity, innovation, and an emotional connection with their staff, a panel of business and innovation advisors claims.

Written by Nadia Cameron02 Aug. 13 13:14