The Federal Department of Health has awarded a $242 million contract for the supply of ICT infrastructure and support services to Datacom. IBM had held this contract for the past 16 years.
Datacom said on Wednesday that the agreement is a departure from traditional IT services outsourcing with a structure to provide an “outcomes-based” fully managed service with consumption-based pricing and a strong focus on service delivery.
Jonathan Ladd, Datacom Group’s CEO said in a statement: “We are delighted to have been awarded this work after going through a fiercely competitive process and an extensive follow up to ensure a support model that met the needs of the Department of Health.”
Datacom already deliver IT services to other federal government departments including Australian Customs and Border Protection, the Australian Taxation Office, the ACCC and Airservices Australia, CrimTrac and the Department of the Environment.
The company was awarded a $32.5 million contract in June 2013 to deliver contact centre services to the Australian Taxation Office.
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