The State Revenue Office of Victoria (SRO) has invited suppliers to bid for a contract to provide knowledge and technical support in the areas of business process management, service-oriented architectures and Oracle Fusion Middleware software.
The SRO, part of the Department of Treasury and Finance, issued a request for tender on Thursday. The department holds around 1.38 million active taxpayer registrations, which processes around $9 billion in tax revenue for the Victorian government.
“The SRO does not currently have adequate BPM competency in-house to implement the target architecture," the department said in its tender documents.
"It is the decision of the SRO management team to develop within the SRO the core capabilities required to specify, design, build, release and support the BPM processes.
“To achieve this, the SRO needs to invest in a change management program that will enable the development of the specific skills and knowledge amongst the SRMS [Sustainable Revenue Management System] program team members," the department said.
The SRO said the successful supplier will need to create a set of knowledge materials and conduct the necessary workshops, quality reviews and skill transfer sessions for department staff.
This would enable them to manage future BPM implementations with "minimal assistance from external suppliers," the SRO said.
The supplier is also required to:
- Embed the standards, methods, approach and tools for the definition, specification, design, develop, testing and deployment of all technical components
- Establish a a periodic review process for measuring competency levels across each of the defined BPM skills areas
- Put in place a continuous improvement process to review and analyse the efficiency and effectiveness of the current BPM Software Development Life Cycle (SDLC) and make recommendations for and implement improvements to the processes that underpin the SDLC.
The new contract arrangement is for six months and is to commence mid-July 2013. Response submissions for the request for tender close on 5 June 2013, 2pm (AEST).