Communication software company Datasquirt (ASX:DSQ) has announced it will on Tuesday demonstrate its social media management platform for contact centres for the first time.
The company will show off CONTACT Social to 15 UK reseller companies, in the hope of securing distribution agreements.
“With the massive growth in social media use by the public, large organizations are scrambling to catch up,” Datasquirt CEO Aaron Ridgway said.
“Many corporates are using social media but it's putting new pressures on their contact centres – basic functions like routing, message handling and quality control just aren't there.”
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