Telecom operator Soul Communications has agreed in a court-enforceable undertaking to upgrade its data gathering systems, after a breach in its compliance with emergency services reporting tools meant police were unable to prevent a fatal home invasion.
At the behest of regulator ACMA, the operator has already upgraded its data-checking processes and fully audited the records it supplies to the Integrated Public Number Database (INPD).
Under the Telecommunications Act, providers of public fixed or mobile telephone numbers must provide information on the owners of these numbers to the INPD, which is kept by Telstra.
The INPD is then used by emergency services operators to confirm the addresses and other details of callers in situations where this information has not been given during the call.
An ACMA investigation found that in October 2008, operators fielding a triple 0 call made through a Soul number were unable to confirm the address of the caller, because the information in the INPD did not include the unit number of the address.
This led to delays in police responding to the call.