ANZ bank has tapped long-time partner NCR to help build the bank’s “next-generation” cash machines. NCR announced a five-year agreement with the bank to build ATM machines that can handle complex deposits more quickly.
The next-gen ATM machines are part of a $1.5 billion IT investment recently announced by ANZ. The bank is introducing 800 new ATMs providing 24-hour access to transactions, including instant value for deposits. The cash machines also include contactless NFC readers. ANZ is also exploring a plan to have customers use fingerprint scanners rather than enter PIN codes to access banking services.
NCR will contribute its SelfServ deposit system that can accept, count and process cash and cheques simultaneously in a single transaction. NCR estimates the technology can reduce the time for an average mixed deposit to less than 60 seconds.
Also under the agreement, ANZ will migrate its self-service software to NCR APTRA Activate to enable more non-cash, Web-based services. In addition, the contract extends NCR’s existing ATM maintenance agreement for a further five years.
The agreement is “a strong step towards making banking in Australia more convenient and accessible than it has ever been before,” NCR Australia managing director, Ross Checkley, said in a statement.
Australian banks lately have been investing significantly in technology upgrades. The top four banks are all investing in near-field communication (NFC) for mobile contactless transactions.
Commonwealth Bank chief information officer Michael Harte recently said that the future of banking lies in recreating the 'old fashioned' banking experience of personalised service using the potential of mobile devices, whole-of-life customer data and real-time transactions.
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