The Australian Maritime Safety Authority (AMSA) has flagged plans to implement a unified communications (UC) environment across its office locations.
Based in Canberra, AMSA is a federal government regulatory safety agency tasked with delivering services for maritime safety, aviation, marine search and rescue and protection of the marine environment. It has six divisions — maritime standards, maritime operations, emergency response, corporate services, maritime environment and regulatory affairs and reform. Its offices are located in Brisbane, Sydney, Melbourne, Adelaide and Perth.
According to documents released by the agency, “The Unified Communications Project is responsible for implementing a converged collaboration environment to deliver voice, video, presence and text based communication features to each users’ desktop environment across AMSA office locations and mobile workforce.”
The project has been initiated following a successful trial with Microsoft Office Communications Server 2007.
The project requires the provision, installation, testing and full deployment of an IP telephony voice platform across AMSA office locations, and must also have the capability to provide call centre services and computer telephony interface (CTI) for the agency’s 24/7 rescue coordination centre (RCC), which relies on critical electronic communications, and also its disaster recovery facility (DRF).
The project will include the upgrade of core networks to support video to the desktop and quality of service (QoS) for IP telephony. The implementation of Microsoft Lync 2010 unified communications platform will also provide features such as instant messaging and presence awareness.
Polycom video conferencing will also be integrated into the head office environment and other unified communications devices will be integrated for meeting room collaboration. Also, a computer telephony interface for inbound call queues and identity management will be established.
Voice and call centre services implemented must make the transition to provide ongoing support with the AMSA’s managed telecommunications provider, Telstra. The contract with the telco covers fixed and managed voice services, mobile, IP WAN, BlackBerry, internet direct services and enterprise mobile broadband.
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