Internet service provider, Dodo, has confirmed that a fixed-line and mobile internet connections outage which affected Telstra (ASX:TEL) customers on 23 February was the result of a router hardware failure at Dodo.
This caused issues between two ISPs and led to Telstra losing connectivity to its international data network. The outage affected customers nationwide for 45 minutes from 1:40pm Australian Eastern Standard Time (AEST).
A Telstra spokesperson said in a statement that customers who couldn't access international websites were overloading domestic websites, which then caused major issues in accessing Australian websites as well.
"We are working with the wholesale customer in relation to the outage to find out what occurred in our respective networks to prevent it happening again,” the spokesperson said.
Earlier in February, Telstra reported issues with its BigPond email accounts with some customers not receiving email for up to three days. A spokesperson said in a statement at the time that the issue was under full investigation.
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