In the space of just the past few years, Art Johnston has gone from thinking of unified communications as optional to viewing it as "a strategy that we need to implement to be competitive."
As CIO at Argo Turboserve Co. , which provides customized supply chain management and nuclear engineering services, Johnston understands the importance of ensuring that the company's employees be able to access all their communications tools at any time, from any place.
"Our value-add to customers is in getting them immediate responses, solutions and answers," he explains. "The one thing we don't want to have is 'We'll get back to you' as an answer."
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