The WA Government’s energy utility, Horizon Power, has penned a three-year contract with Fujitsu Australia and New Zealand to provide end-to-end ICT infrastructure support.
The company is focused on generating, procuring, distributing and retailing electricity in the state’s regional areas, with about 42,500 customers spread over an area of approximately 2.3 million square kilometres.
Under the deal, Fujitsu will provide end-to-end infrastructure support in WA, for staff and contractors across the state including service desk; change, problem, asset and configuration management; server, storage, database and network support; capacity management; support for e-mail and Citrix applications; VoIP telephone system support; end-user device support, both remote and desk-side; meeting room technologies; applications packaging; service delivery management and reporting.
Horizon Power general manager knowledge and technology, James Deacon, said he was looking for an outsourcing partner who understood the company’s IT requirements and could support its delivery of assets to the community.
“The successful partner needed to have a proven service delivery capability and the ability to leverage processes and expertise from a national and global pool of resources, from a local base, allowing Horizon Power to provide greater efficiencies at all of our sites.”
According to Deacon, throughout the selection process, Fujitsu indicated its ability to deliver and meet the requirements and a willingness to partner with Horizon Power in the area of Aboriginal employment in WA, across various fields of work.
Fujitsu Australia chief executive, Mike Foster, said the contract will enable Horizon Power to deliver vital services across its widespread coverage area.
“We will be able to leverage our Energy Sector expertise as well as our significant investments in the local region to deliver a seamless infrastructure support service,” Foster said in a statement.
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