Mercy Health has deployed videoconferencing capability to improve internal communications and increase employee safety.
The Queensland health and aged care provider has installed LifeSize Communications’ high definition conferencing system at six of its facilities.
Information systems officer at Mercy Health, Marcia Healy, said the technology integrated well into the organisation’s mobile workforce.
“Our employees are spread across many different locations so the video communications system has added a new speed and dimension to our internal communication. With this new system, we can meet more spontaneously,” she said.
Healy said reduced travel time has been a benefit of the deployment.
“An important benefit of installing the system is improved employee safety. Previously some staff had to drive up to eight hours to attend a regular two hour meeting. Reducing this travel has increased their productivity, enhanced work-life balance and has improved their safety by reducing the risk of car accidents and fatigue on the road,” she said.
Mercy Health staff say the quality of the video has added an extra dimension to long distance interaction.
“There is no compromise on quality when meeting via video conferencing as the experience is as if you were meeting face to face. In particular, one of our surgeons has commented that since using LifeSize to participate in education sessions and peer reviews, he feels as though he is now actually participating with the other people as opposed to feeling like a distant observer,” she said.
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