Web Business 50 Awards - Profiles in Customer Service

Web Business 50 Awards - Profiles in Customer Service

There's a critical common thread that runs through the four Web businesses profiled here -- a strong customer-centric focus. While an airline, a makeup company, a car company and a nonprofit organization have inherently different business models, the websites for Southwest Airlines Co., Ford Motor Co. employees, American Cancer Society Inc. and Mary Kay Inc. succeed because they recognize and deliver what their customers need.

Whether adding comprehensive travel services, giving intranet access to users worldwide, building Web content around users' experience or providing sales agents with individual webpages, these Web Business 50 winners each developed their sites with a clear customer focus.

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

More about Australian Computer SocietyAvon ProductsBoeing AustraliaDeltaEmory UniversityFord MotorGalileoJupiterMary KayMedia MetrixMicrosoftOrbitzSapientSouthwest AirlinesTravelocity

Show Comments