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Economic downturn good for call centre business

IPscape Pty Ltd today reported the current economic downturn has boosted sales of its pay-as-you-go call centre solutions and pay-if-you-use disaster recovery service. Latest IPscape deals include Thomas Direct, a QLD based outsourcer; a Northern Territory government department; professional sales & lead generation company, Strike Force Sales; Home Based Call Centres (HBCC) and SEMA, a marketing IT solutions group.
  • 18 February, 2009 09:16

<p>IPscape Pty Ltd today reported the current economic downturn has boosted sales of its pay-as-you-go call centre solutions and pay-if-you-use disaster recovery service.</p>
<p>‘The concept of transforming a capital cost into a variable cost is very compelling when available capital is limited and the outlook uncertain,’ said Simon Burke, CEO at IPscape. ‘Call centres can be extremely capital intensive and we’ve had a rash of new sales from businesses wanting to break free of the “constant investment” cycle.’</p>
<p>Latest IPscape deals include Thomas Direct, a QLD based outsourcer; a Northern Territory government department; professional sales &amp; lead generation company, Strike Force Sales; Home Based Call Centres (HBCC) and SEMA, a marketing IT solutions group.</p>
<p>‘Every day we learn of another indicator highlighting economic uncertainty, causing concern and capex restraint in the business community,’ noted Burke.</p>
<p>‘The real kicker is the organisations that are more efficient will be better placed to ride out the turbulence but efficiency is often predicated on new or updated technology; which in old world technology parlance means capex.</p>
<p>‘In these harsh times IPscape’s modern opex model for new contact centres, or to gain additional functionality, can boost efficiency even when capex has been frozen or slashed.’</p>
<p>IPscape specialises in hosted customer contact solutions including inbound and outbound call centres. The solutions bundle telecommunication costs, call centre software and administration into a monthly payment rather than an upfront capital expenditure.</p>
<p>IPscape also offers a disaster recovery service for contact centres on a pay-if-you use basis reducing the disaster recovery spending to only when a disaster strikes.</p>
<p>‘Our solutions are designed to make operating a call centre simple and cost effective but include all the clever features that improve response and productivity,’ commented Burke. ‘Our hosting model means we can have a new campaign ready in minutes so clients can capitalise on even a fleeting window of opportunity.’</p>
<p>ENDS</p>
<p>About IPscape
Built from the ground up in Australia, IPscape's award-winning hosted call centre and customer contact solutions benefit from over 50 years first-hand call centre experience and the latest voice and data technologies. IPscape's SaaS approach is simple, clever and fast so clients can concentrate on customer service delivery not the infrastructure. More information at www.ipscape.com.au</p>

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