Menu
Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

ECN Announces Reverse Logistics Software Solution - Philips Saves With ECN Enterprise Product Returns Software

The ECN ERL web-based (SaaS) software addresses the high cost of Product Returns. The "pay as you go" software joins together an electronic community of retailers, freight organizations, repair centres and manufacturers to fully automate the process of Product Returns. Philips Consumer Lifestyle has already experienced significant savings.
  • 02 February, 2009 13:25

<p>The ECN Group announces the release of the Enterprise Reverse Logistics (ERL) © solution. This web-based (SaaS) software addresses the high cost of Product Returns (by retail customers). The "pay as you go" software joins together an electronic community of retailers, freight organizations, repair agents and manufacturers to fully automate the process of Product Returns. ERL offers complete visibility for everyone involved in the Product Returns process.</p>
<p>"Returns cost us hundreds of thousands of dollars each year,"' says Roger Rowley, Operations Manager, Philips Consumer Lifestyle, New Zealand, "So when ECN approached us with the opportunity to implement ECN ERL (Enterprise Reverse Logistics) with their innovative web-based goods return authorization (GRA) business process management tool, we jumped at the chance." Philips rolled out ERL to more than 100 retail outlets in mid-November and they are already seeing significant improvements. "Requests to our internal call center have virtually disappeared even in the busiest time of the year,” says Rowley.</p>
<p>The ERL software automates the Product Returns process with a set of business rules set by the manufacturer. "With ERL, the system prompts the retail returns clerk for all of the pertinent information and won't allow them to proceed until all fields are filled in correctly", says Rowley, "With ERL even a temporary staff member can handle a complex returns operation with minimal training and look like a professional while they do it. Customers are happy as the decision making process is immediate."</p>
<p>The ERL software also creates shipping documentation and arranges the transportation of the product back to the appropriate repair centre. "Everyone in the process knows what is going on", says John Axe, CEO of the ECN Group, "The retailer, the freight people, the repair centre and all of the departments back at the Distributor or Manufacturer know what they need to know about the product return."</p>
<p>About the ECN Group</p>
<p>ECN is a company specializing in Software as a Service. Our expertise is in Business Process Management where we form electronic communities of business partners to eradicate manual processes. We have software products focused on Business to Business Trading and Reverse Logistics.</p>
<p>Ends</p>
<p>For more information on ERL see: www.ecnerl.com
To read the full story "ERL Adds Up to Many Happy Returns for Philips", please click: http://www.ecngroup.com.au/default.asp?pageId=172.</p>
<p>Released by the ECN Group. Please forward this dispatch to others who might find it useful and relevant.</p>
<p>For further information about this press release, please contact:</p>
<p>Colin Kempter
P: +61 (0) 2 8905 4824
E: colin.kempter@ecngroup.com.au
W: www.ecngroup.com.au</p>

Most Popular