Bad project management can kill a company. One day a company comes in with a bang and the next day it goes with a poof. In times like these, when countries all over the world are going through a major economical setbacks, it's getting very hard for organizations to keep up the revenue. In some cases, it's even hard to break even. Managing projects in the right way can help achieve goals and can keep organizations proactive.
Any corporate enterprise has a great deal of challenges on its roadmap. The path to success is never an easy one and the multitude of projects a company has to take on in order to achieve excellence, is not small by any means. While strong policies and procedures help the IT processes to stay on course, remain reliable and relevant, running the actual department is never as easy as it looks on paper.
Technology is supposed to solve problems. That's why we refer to the products as "technology solutions". Management is meant to draw the path everyone in the company has to follow in order to use the solutions to reach the intended goals. And management usually creates the framework before the IT enables its various modules. Keeping this horse and cart example in mind, once you have your organization running, the management of IT comes into play. There are policies and procedures to make the maintenance easier. And most organizations have ad-hoc policies in place already. Probably even yours.
'How you keep track of a software version on all workstations' or 'scheduling a virus scan to run during every lunch break', or perhaps 'disallow downloading or installing of software apps' all make up instructions which are part of a company IT management policy. This intervention can be achieved through hardware or software tools or through strategies, policies or procedures in place, which usually become part of your management document.
Here's what you need to be looking at when talking about IT Management within the organization:
- Asset Management: keeping track of all hardware and software assets within the organization.
- Change Management: ensuring that system changes do not interfere with reliable operation and availability of the systems.
- Disaster Recovery and Contingencies: enabling the continuity of business regardless of any incident or event which may result in a systems outage or loss of critical data.
- End-User Support: being able to resolve technical problems and assist non-technical staff members in the usage of technology. Remember: the technology is supposed to make their work easier.
- Security Management: ensuring the integrity of data and the business, protecting it from data loss, theft or damage.
- Software Licensing Control: ensuring compliance with licensing laws. Where you cannot "afford" to do so, take the higher ground and opt for Open Source which now has more user-friendly interface with Ubuntu and others apps.
- Systems Administration: ensuring that user-ids are current, access is appropriate, and that storage capacity is kept at required levels. Also remember that the majority of password theft takes place because poor password security is practiced and that this is generally a human error.
- Systems Management: ensuring that hardware and software configurations are current, documented and performing as expected. Systems are optimized for certain Operating Systems. Try and match those optimal standards.
- Technology Standards Management: setting product standards that ensure systems reliability, compatibility and lower support costs.
- Virus Protection: ensuring that workstations are protected from virus threats.
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