- What is ITIL?
- What's in the ITIL books?
- What do I do with ITIL?
- How can ITIL improve a company's business performance?
- What does ITIL cost?
- How long will an ITIL project take?
- What savings can I expect?
- What changed in ITIL V3?
What changed in ITIL V3?
ITIL V3, released on May 30, 2007, has cut the number of books and modified the focus of ITIL. It is now viewed as a service lifecycle. The core content is collapsed into five volumes:
- Service Strategy — focusing on providing guidance on how to leverage service management capabilities that effectively deliver value to customers.
- Service Design — translates plans and objectives into action items.
- Service Transition — looks at how the design delivers the intended strategy, and whether it can be effectively executed. Change management is an important component.
- Service Operation — this is the day-to-day service management guidance.
- Continual Service Improvement — performance measurement and improvement through the life of the service.
- Where V2 talked about business and IT alignment, V3 emphasises business and IT integration.
- Where V2 talked about value chain management, V3 emphasises value network integration.
- Where V2 talked about linear service catalogues, V3 emphasises dynamic service portfolios.
- Where V2 talked about collection of integrated processes, V3 emphasises holistic service management lifecycle.
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