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RightNow Positioned in Leaders’ Quadrant in 2008 Magic Quadrant for E-Service Suites

RightNow Technologies has been positioned in the Leaders’ Quadrant by Gartner, Inc. in the “Magic Quadrant for E-Service Suites” report.
  • 30 October, 2008 08:21

<p>Sydney – 30 October 2008 - RightNow Technologies’ (NASDAQ: RNOW) enterprise-class, on demand, customer relationship management (CRM) solution has been positioned in the Leaders’ Quadrant by Gartner, Inc. in the “Magic Quadrant for E-Service Suites” report, authored by Johan Jacobs and Michael Maoz, October 14, 2008. Evaluation criteria included customer experience, product, overall viability, and innovation.</p>
<p>Gartner defines Magic Quadrant leaders as companies that “demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures and solid new references for multiple geographies and vertical industries. Leaders provide functionally diverse and rich e-service suites that can be deployed and supported globally, and have at least five of the six e-service components supported by OEMs. They are suitable for all sizes and complexities of enterprise, and have broad industry coverage. Revenue is strong, and new references are readily available. When asked, their clients reply that this product has affected the organisation's competitive position in the market.” RightNow’s on demand CRM solutions help consumer-centric organisations provide superior customer experiences, while reducing operating costs.</p>
<p>“We are honored to be recognised in the Gartner e-service Leaders’ Quadrant,” Greg Gianforte, founder and CEO of RightNow, said. “We believe our ability to help organisations quickly deploy our solutions and rapidly achieve significant ROI helped us receive this position.”</p>
<p>For more information regarding “Gartner's 2008 Magic Quadrant for E-Service Suites” please visit: http://www.rightnow.com/eservicemq</p>
<p>About the Magic Quadrant</p>
<p>The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.</p>
<p>About RightNow Technologies</p>
<p>RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organisations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,900 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit RightNow Technologies.</p>
<p>RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.</p>

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