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FrontRange Solutions launches dynamic Service Management integration with Centennial Discovery® 8.0

Centennial Discovery 8.0 integrates market-leading IT audit with ITSM, Client Lifecycle and Help Desk solutions
  • 24 September, 2008 12:02

<p>FrontRange Solutions today announced the launch of Centennial Discovery® 8.0, the latest version of its IT audit solution, which introduces a truly-integrated approach to populating Service Management and Client Lifecycle Management solutions with comprehensive and up-to-date information about all IT assets on the network.</p>
<p>Centennial Discovery 8.0 is the first new version of the product since FrontRange acquired Centennial Software in April 2008. It has been developed systematically to provide a direct feed from its asset repository into the FrontRange™, ITSM, Client Lifecycle and HEAT® solutions – empowering service, support and network management staff with the information they need to work faster and smarter. Centennial Discovery 8.0 will also provide detailed software installation and usage information to the innovative Centennial License Manager solution.</p>
<p>Andy Burton, newly-appointed Vice President for the Infrastructure Management Group at FrontRange, commented: “One of the main criticisms levelled at framework solutions is that they lack integration between components and are expensive to customise. By creating an effective pre-integration between Discovery and our other IT and Service management solutions, FrontRange has reduced both the implementation time and cost of investing in effective solutions.”</p>
<p>Steve Dryer, CEO of the Discovery and FrontRange top reseller in North America, sees a great market opportunity for the integrated solutions: “The Centennial IT asset discovery and license management solutions are exceptional. The integration will add a lot of value to the FrontRange IT infrastructure, help desk and service management solutions. Our customers indicate capabilities such as low overhead and feature-reach IP device discovery, location mapping, software license compliance and management and integration with their help desk operations as key to their decision to adopt these solutions.”</p>
<p>Centennial Discovery is a multi-platform, dynamic IT audit solution, which finds, tracks and reports on all hardware and software installed across the corporate network. This information is essential to a wide variety of IT and business stakeholders, from IT staff who can dramatically cut resolution times thanks to having pre-populated configuration data in their help desk interface, to procurement managers who can ensure that budget isn’t wasted on redundant IT assets.</p>
<p>Centennial Discovery 8.0 is available immediately, with a free 30-day trial available from www.frontrange.com/discovery <http:> . Existing Centennial Discovery users with a current maintenance contract can upgrade their installation from the Centennial support site at no additional cost.</http:></p>
<p>About FrontRange Solutions</p>
<p>FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organisations include: GoldMine® for business relationship management, team-based contact management and sales forces automation solutions; IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimise the full lifecycle of a company's assets.</p>
<p>Over 1.2 million users worldwide in a variety of market-leading companies rely on FrontRange Solutions technology. Customer companies include AMP Services, Toyota Financial Services, RACQ, University of Sydney, Queensland Rail, QBE, Zurich Australia Insurance, ING, Fosters Group, Solution 6, Collection House, Queensland Department of Housing, Flight Centre, Penguin Books Australia, ABN Amro, The Greater Union Organisation, Telekom Malaysia, Diners World Travel, Fujitsu. For more information, visit www.frontrange.com.au</p>
<p>GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.</p>

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