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Edge Web Hosting Chooses Epicor®

Epicor ITSM to Provide Flexible, Extendable Solution for Managing Service and Support for Mission-Critical Hosted Systems
  • 17 September, 2008 11:27

<p>Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced that Edge Web Hosting (www.edgewebhosting.net), an award-winning provider of managed dedicated servers and shared hosting solutions, has chosen Epicor solutions to manage service for its clients’ mission-critical systems.</p>
<p>With an impressive client list of high-profile organisations with extremely sensitive systems and strong compliance requirements, Edge Web Hosting is committed to providing the best hosting outsourcing services to its customers with 100% uptime and availability in conjunction with access to the most experienced staff and resources. Epicor IT Service Management (ITSM) will be used to manage trouble tickets for Edge Web Hosting’s client service calls as well as track resources and client information.</p>
<p>“Edge Web Hosting hosts mission-critical applications for our clients so providing immediate, solution-driven customer service is a chief priority,” said Vlad A Friedman, chief executive officer of Edge Web Hosting. “To properly service our customers, we look to leverage technology solutions that provide reliability, scalability and have the ability to work the way our business does.”</p>
<p>After evaluating other service management and customer relationship management (CRM) solutions, Edge Web Hosting chose Epicor because of its ability to extend and customise to align with its unique business processes and high standards for service.</p>
<p>About Epicor Software Corporation</p>
<p>Epicor, named one of FORTUNE magazine’s 100 Fastest-Growing Companies in 2006, is a global leader dedicated to providing enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional services automation (PSA) software solutions to midmarket companies and divisions of the Global 1000. Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages. Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage. Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow. Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Epicor’s worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.</p>

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