"The important thing is to plan a strategy, to set guidelines on where and when open source products are to be used. IT shops are scrambling to set open source policies, but almost no one has implemented one with any teeth"
Mark Driver, Gartner Group
In last week's posting, I discussed the challenge open source presents to CIOs. In it, I analyzed an interaction between Sun CEO Jonathan Schwartz and an unnamed CIO, who professed that no open source was used in her organization and then was surprised when Schwartz noted that 1300 downloads of MySQL had gone into the organization in the previous six months.
I went on to describe the risks this kind of invisible open source use presents. The most obvious -- and the one usually focused on -- is the legal risk: if you don't know you're using open source, how do you know whether you're complying with its license obligations? However, as I said, this is actually a smaller risk compared to the operational risk of having unknown software components inside the company's infrastructure: how do you offer SLAs, ensure proper support coverage, and develop appropriate employee skills when you don't even know what you're running?
I often hear from people that they don't understand why open source should be handled any differently than any other IP. Put another way, this question might be phrased, what about open source causes it to be different than proprietary software? After all, both proprietary and open source software are both copyrighted intellectual property distributed under a license, so they must be the same, right?
The reason open source requires implementing a new set of processes reflects the fact that existing processes are configured around the practices and assumptions of proprietary software, which are not present due to the unique licensing and availability of open source.
Consider the usual flow of obtaining proprietary software:
As you can see, there are many steps and many organizations involved in this process. While the process can require an extended period to execute, it provides the opportunity for the entire organization to become aware that new software is going to enter the company's infrastructure. In other words, this process ensures no surprises, because all affected parties are involved.
By contrast, consider the usual flow of obtaining open source software:
The ease of downloading open source addresses one of the major complaints about IT: everything takes too long. Using open source enables IT organizations to be far more nimble and creative. Unfortunately, if you compare this process with the proprietary-focused process, you can see what it lacks: the opportunity for other important groups to become aware that this new software is going to enter the company's infrastructure. That is to say, open source decisions never enter the established process because no permission, and, crucially, no budget is required to obtain it. Since the established processes are typically triggered by the budget process, open source use is essentially invisible to the organization.
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