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Housing New South Wales Deploys E-Learning Program

  • 05 March, 2008 09:19

<p>Sydney, 5 March 2008</p>
<p>The Learning Group, a specialist Australian e-learning development and services company, has announced the development and deployment of an
e-learning program for Housing New South Wales. The program will be used to train 1,000 housing services staff over the next three months and is expected to deliver savings in excess of $150,000 by removing costs that would otherwise have been incurred by face-to-face training.</p>
<p>Housing NSW is responsible for providing public and community housing within the state. The organisation tasked The Learning Group to develop
e-learning for its staff in support of raising awareness of client record sensitivities. Housing NSW wanted to deliver consistency in the creation of client records and to ensure that staff adhere to the increasingly legislated area of personal information management.</p>
<p>The e-learning course content was developed by Housing NSW staff working in conjunction with The Learning Group, which provided design, training and technical guidance to make the potentially dry topics entertaining. The individual training modules were built in LearningRoom, the Learning Group’s online, hosted environment before being exported to an Ensignia Learning Management System.</p>
<p>Three training modules combine to create a single 60 minute training session and use real-life examples supported by screen pop ups, cartoon characters and graphics to capture the students’ attention. Each module includes training information and concludes with an assessment of five randomised questions.</p>
<p>According to Donna Seagrave, Housing NSW’s manager for Learning and Development, e-learning offered the most flexible and practical solution for the training.</p>
<p>“Previously we would have conducted the records awareness training face-to-face, something that is not only expensive but which would have required a dedicated trainer travelling for up to three months. By creating the material online we’re not only reducing our carbon footprint, but we can now offer staff a new level of course accessibility and reduce the time it takes to train staff. It also means that training can be held whenever a new staff member joins.”</p>
<p>“Regional offices, in particular, are keen for e-learning because it is far less disruptive,” Seagrave adds. “The idea is to embrace e-learning for mandatory training and to use it as a complement to face-to-face training.”</p>
<p>About The Learning Group
Established in 1993, The Learning Group is a specialist Australian
e-learning development and learning services company. The organisation has more than 275 clients, including global corporations, and more than 1.4 million learner hours of online learning experience.
Its LearningRoom rapid-response online learning environment enables clients to manage small interactive online and blended learning activities, including LearningMail and "ThinkBreaks", which provide organisations with rapid, sustainable bite-sized pieces of training as part of a company’s learning and communications campaigns.</p>

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