Connect IT performance to business performance. The first step in connecting IT performance to business performance is to focus on the right thing. Let's consider a familiar analogy: an exercise machine. There is a very real difference between an exercise machine and exercise. An exercise machine enables exercise and generates profits for its manufacturer. To the purchaser, it offers potential for value. But it's pointless to measure the value of the machine in terms of its operations:
- Number of hours per week that the machine is in use
- Number of calories burned per minute, per hour
- Muscle groups exercised
- Average cost per hour of usage
The only meaningful metrics to the user are about the machine's effects on the user - information that makes the user feel better about themselves:
- Weight lost since start of exercise program
- Weight left to lose to reach target weight
- Maximum bench-press weight
- Time to run 100, 200 or 500 meters
- How much better the user looks and feels since beginning the exercise program
These user-centric metrics confirm the wisdom of the investment in the exercise machine.
Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.