Changing dynamics involves changing enterprise capabilities
Enterprises compete in a changing environment by planning and executing their change plans. These plans, and the actions they cause, reflect three underlying principles:
- Strategy has the potential to change everything all at one time.
- Tactics concentrate on changing one thing in an operation at a time.
- The sum of the tactics will realize the goals of the strategy.
During the past few years, CIOs have been leading project initiatives that change the way their enterprises work. They look like enterprise dynamics projects. Changing dynamics involves changing enterprise capabilities.
An enterprise capability is the collection of results created by a set of business processes, workforce skills, rules, information and applications, and other technologies. A capability may encompass one or more organizations or operations. For example, "product delivery" can involve product development, management, and sales and customer service organizations. Business processes often provide shape to a capability, such as customer service or product development.
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