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The ROI of Trust

The ROI of Trust

Treat security and privacy spending not as something you have to do but as something you want to do

Redefining Security and Privacy

Given pressure from stakeholders and the demands of regulators, the key to enterprise growth and the CIO's long-term job security is the CIO's ability to reshape his company's thinking about security and privacy. They need to create incentives for their executive management to create an operating model that earns stakeholders' trust.

If they are successful, security and privacy will change dramatically. With direct CEO- and board-driven leadership, security and privacy will become embedded in investments in new ways of doing business as opposed to being add-on insurance premiums. They will provide new pathways for engaging stakeholders and winning their loyalty.

The pay-offs from moving to a trust-based business model are high — perhaps even a matter of survival for some enterprises and some industries such as financial services, media and health-care. Thus, trust will emerge as the new basis for securing enterprise operations and protecting stakeholder information from all risks — strategic, operational and tactical. Companies will use trust to forge new alliances with stakeholders by guaranteeing secure and private interoperability. And in doing so, companies will define competitive success in a global online real-time marketplace.

John C Reece, chairman and CEO of John C Reece & Associates, is the former CIO of the US Internal Revenue Service and of Time Warner. He can be reached at jc.reece@att.net

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