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Shopping for a Future

Shopping for a Future

Change in the CIO role is already upon us, and I would argue that it's a natural evolution. Although technology will always have an integral role in business &#8212 we've become dependent on it &#8212 we'll see a segmentation of CIO duties

CIOs soon will be able to pick their career paths according to their strengths as leaders and whether they want to focus on technology or business

Recently I participated in a panel at a financial services technology conference. During the question and answer period, a senior partner from one of those high-dollar strategic consulting firms had the temerity to ask me how quickly I thought the role of CIO would disappear.

This gentleman is a friend and former colleague and was himself a successful CIO. He and I have been discussing this very question for a number of years now. But there, in front of dozens of current and aspiring CIOs, I had to admit that I believe the role as we know it would disappear at many companies - and in the not-too-distant future.

Perhaps you're sceptical, but hear me out: Change in the CIO role is already upon us, and I would argue that it's a natural evolution. Although technology will always have an integral role in business - we've become dependent on it - we'll see a segmentation of CIO duties. In many instances, the CIO will continue as an operations leader, delivering services to the business units of an organization. However, in time we'll see more CIOs evolving into strategic leaders, driving and enabling business strategy.

This evolution will be good for all of us because we'll have the opportunity to make the best use of our strengths as leaders, whether as operations experts or strategists.

Two Visions of IT Leadership

Which type of leader a CIO becomes depends on how critical technology is to a company's operations. A useful way to think about this is to use a measure that I call "IT Intensity". IT intensity is a company's IT expense as a percentage of total operating expenses. In firms with high IT Intensity, it may be said that technology is part and parcel of the business and that it is difficult to separate the two. An example would be my company, Ameritrade. Technology is paramount in everything we produce, from the tools our clients use online to the back-end technology that routes their orders to the stock markets. At the other end of the spectrum are low-IT intensity companies, such as retailers or hospitality companies, for which other factors, such as efficiency or client service, are more critical for achieving business goals.

At low-IT intensity companies, the CIO will become a manager of relationships with outsourcers. For such companies - where IT is not a core function - efficiency, availability and cost are likely to be the primary drivers of IT decisions, and these companies will be better off having someone else deliver IT.

Last year, a global bank did away with the corporate CIO role entirely after the incumbent CIO successfully outsourced most of the IT functions. The company needs flexible cost structures that can accommodate changes in business needs. The only part of the traditional IT organization that remains is a small application development function, the responsibilities of which include the creation of quantitative models for the trading and risk management groups. Those tasks were folded into the business lines, with technology supporting deployment through an operations leader.

In this type of environment, IT isn't glamorous; there will be pressure to get things done with fewer resources, and innovation will not necessarily be the top priority. Therefore, the successful CIO will have to be good at motivating and retaining in-house staff. In addition, because the IT department is in the role of providing services to the business, the CIO at a low-IT intensity company must be a good facilitator with excellent communication and organizational skills.

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