Menu
Menu
A Buyer's Guide to Offshore Outsourcing

A Buyer's Guide to Offshore Outsourcing

Wondering where to send your call centres, application development and QA testing? Check the map for a worldwide comparison of prices, risks and other critical considerations.

CHINA: Up-and-comer.

Geopolitical risk.

English proficiency.

Average programmer salary: ($US8952/year)Infrastructure: Fair. Best in software centres.

Pros: Think India 10 years ago - low-cost workers and lots of them. China is currently experiencing the opposite of brain drain: the number of IT professionals returning to the country is increasing.

Cons: Multinationals are eating up the labour supply. Not the best option for enterprise customers seeking to outsource development or maintenance - poor English skills, lack of exposure to Western business culture, shaky foreign relations and immaturity of processes all pose risks.

Insider tip: China could be a better place to outsource in five years.

THAILAND; Rookie:

Goepolitical risk.

English proficiency.

Average programmer salary: ($US11,124/year)Infrastructure: Fair. Solid infrastructure. The government monopoly continues to tack on costly IT and telecom tariffs, but the sector is going through liberalisation.

Pros: A decent supply of customer-service-oriented, low-cost tech talent along with government support make Thailand attractive.

Cons: Labour demand could outstrip supply; the Thai educational system is still geared toward the traditional, agrarian economy, and the grass is greener for programmers overseas.

Insider tip: Thai programmers are a bit relaxed and may not respond well to pressure tactics. But they are excellent at meeting exacting specs if you are precise and direct. Thailand also attracts a lot of foreign IT talent who get a big bang for their buck in Bangkok.

SINGAPORE: Rookie.

Geopolitical risk.

English proficiency.

Average programmer salary: ($US33,504/year)Infrastructure: GoodPros: Top-notch IT and telecom infrastructure (the most wired country in the world), visionary government with designs on becoming a global IT hub and a highly Westernised culture.

Cons: Skilled IT workers are scarce here and demand top Singapore dollar.

Insider tip: Even Singaporean companies are increasingly outsourcing work to India and China.

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

More about 3M AustraliaACTAmazon.comAspen TechnologyAT&TAT&TBillionBMW Group AustraliaBoeing AustraliaBSACA TechnologiesCGICGICigna Life Insurance New ZealandCitigroupCommVerge SolutionsDellExposureFedExForeign RelationsForrester ResearchFujitsuGartnerGeneral ElectricGiga Information GroupHCLHDSHeadstrongHolden- General MotorsHyundaiIBM AustraliaInformaticaInfosysInfosys Technologies AustraliaISOISS GroupLockheed MartinMeta GroupMicrosoftMultimedia Super CorridorNortelNortel NetworksNorthwest AirlinesNTLPLUSPrincipal Financial GroupProcedaPromiseProsoftRIO TINTORockSamsungSatyam Computer ServicesSDSSoftlineSolectronSpeedSSI TechnologiesSUNGARDSun MicrosystemsSwissairTataTata Consultancy ServicesTelephone ServiceToyota Motor Corp AustUnisys AustraliaVodafoneWalt DisneyWiproWizcomWorld BankXerox

Show Comments
Computerworld
ARN
Techworld
CMO